Customer service as a method to increase customer loyalty and retention for Forex CRM Provider

In a bold move to boost security, UpTrader, the leading trading software solutions provider, has announced the introduction of two-factor authentication (2FA) to its UpTrader CRM's Trader's Room, a dedicated personal trader's space.

The two-factor authentication is an additional security layer designed to ensure that traders are the only ones who can access their accounts, even if someone else knows their password. This feature is expected to significantly enhance security, reducing the risk of unauthorized access and potential fraud.

Though this feature comes as part of the new security update, it is turned off by default. However, brokers can easily activate it for their clients via the CRM settings. This provides brokers with the flexibility to customize the security measures of their client accounts, based on their unique needs and preferences.

"We believe that the new two-factor authentication feature is a crucial security upgrade that could greatly benefit our users," said an UpTrader spokesperson. "While our primary objective is to provide a secure trading environment, we also want to offer our users the flexibility to control their own security settings. This enhancement serves to meet both these objectives."

The company hopes that this added layer of security will increase user confidence and satisfaction, ultimately promoting a safer and more secure trading environment.

UpTrader continues to showcase its commitment to the safety and satisfaction of its clients with this new feature. Traders and brokers worldwide will now be able to enjoy an extra level of security, bringing a renewed peace of mind in the fast-paced and often risky world of trading.

We are pleased to announce that the UpTrader website is now available in Arabic. This recent development aims to provide a more user-friendly experience for our clients in the East, as we continually strive to adapt our services to meet the diverse needs of our global clientele.

UpTrader has already translated its website into several languages, including Chinese, Vietnamese, and Thai. This expansion into the Arabic-speaking market reflects our ongoing commitment to inclusivity and user accessibility.

"By making our website available in multiple languages, we aim to provide a more personalized and convenient experience for our business partners," says the UpTrader team.

The company is already planning to launch more language versions in the near future, as our clients hail from all corners of the world and our geographic reach has been expanding each month.

Stay tuned for more updates as UpTrader continues its global expansion.

Brokers who are using the cTrader trading platform now have access to four types of bonuses, all designed within the UpTrader CRM system. Therefore brokers can set up trading bonuses in order to attract new clients or encourage existing traders to trade more.

1. Deposit Bonus: This is a well-liked bonus type as it's created to incentivize those who make deposits into their accounts. It's a win-win situation - clients get more perks and trading possibilities, while brokers secure a client ready to trade. The broker typically determines the conditions and the bonus amount, such as adding 50% to the deposit amount for deposits ranging from $50 to $10,000. Brokers can set the terms for converting the bonus funds into cash for withdrawal in the 'conversion' field.
2. Monthly Interest: This bonus type is also popular as it promotes client loyalty and encourages them to maintain a higher account balance as it becomes more profitable. For instance, a broker can set a required minimum account balance for a specific day of the month. If the requirement is met, a client receives a bonus on their balance. The CRM also sets the conditions for cashing in the bonus.
3. Welcome Bonus: This bonus can only be received once by a client. It's a common strategy to drive traffic. Offering free money is an effective way to draw substantial, cost-effective traffic, but whether this traffic can be turned into clients is another story.
4. Manual Bonus: The standout feature of a manual bonus is its flexibility. A manager can give it away as they see fit, without any predefined conditions. It's a valuable sales tool and often proves helpful in the moment.

To activate these, simply navigate to CRM Admin, select bonus settings, and fill out the description and condition fields for each bonus.

Read more about White Label cTrader here.

If you have any questions, feel free to reach out to us through live chat or our ticket system. We're here to help!